If you have misplaced any of your Bidvest Bank cards, whether locally or abroad, contact us as soon as possible and we will be on-hand to assist. 

Your card will be replaced with 24-hour support.

World Currency Card™

International: +27 11 407 3103

Bidvest Bank Account™ Card

Domestic: 0860 11 11 77
International: +27 11 407 3103

South African Rand Currency Card

Domestic: 0860 11 11 77
International: +27 11 407 3103

Keep this contact information on hand at all times and call us as soon as possible when your card gets lost or stolen. 

Security Tips When Using Your Bank Card

Travelling Abroad

  • Your World Currency CardTM comes with a duplicate card that you can use as a backup should one go missing. Keep the two separate.
  • Make sure your bank has your contact number or email address where you can be reached should something occur on your account they need to verify.
  • Keep the contact numbers for lost cards handy for immediate access.

 

At ATMs

  • Be aware of your surroundings.
  • Do not allow anyone too close to you that may distract you or offer help.
  • Only insert your card on instruction of the ATM.
  • If a strange message appears on the screen, remove your card and use it at another ATM, preferably at a different location.
  • Screen the keypad from outside view when entering your PIN.
  • Secure your card and cash before leaving the area.
  • Never let your card out of your sight and do not be distracted while busy with a transaction.
  • Set your ATM limit according to your average spend.
  • Keep your bank’s contact centre on hand in case you need to report your card lost or stolen.
  • Do not write your PIN number down.

 

Making purchases

  • Make sure you get your own card back after every purchase.
  • Never let your card out of your sight.
  • Cover your PIN number when you enter it at a point of sale terminal.

  

General Precautions

  • Inform us of any changes in your personal details.
  • Never keep your card and PIN number together.
  • Cut unused cards up and throw the pieces away separately.
  • Keep sensitive information in a safe place or shred it.
  • Regularly check your bank accounts to make sure everything is in order.