Privacy Policy


The Bank is sensitive to the private nature of information you provide to us over the Internet. When you use the website and mobile app you may be providing the Bank with your personally identifiable information, such as name, company details, address and e-mail address. We do not knowingly collect personal information from children under the age of eighteen. In addition, our web servers may automatically collect website and mobile app usage information from you when you visit our website and mobile app, and by continuing to use the website and mobile app you consent to the Bank collecting such information. Website and mobile app usage information informs us how our visitors and subscribers use and navigate our website and mobile app, including the number and frequency of users to each webpage, their IP address and the length of their stays.

We may combine the personally identifiable information you provide the Bank with other information about you that is available to us, including website usage information and information from other sources. We will use this information for lawful purposes only:

  • To enable us to improve your experience on the website and mobile app
  • To improve and develop new products, features and services
  • To provide marketing with aggregate information about our user base and usage patterns
  • To allow us to personalise the advertising users see, based on their personal characteristics or preferences
  • For statistical and other purposes
  • For marketing purposes, where permitted by existing South African legislation, and according to restrictions prescribed by the Consumer Protection Act 68 of 2008

By using the website and mobile app you agree that we may share such information with third parties to help us improve our content and for the purposes listed.

In addition, we may disclose any information about you to third parties, as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or any other activity that is illegal or may expose the Bank to legal liability. By using the website and mobile app you agree that we may disclose your information in connection with merger or consolidation activities of The Bidvest Group Ltd and any Bidvest companies, or the sale of any assets of The Bidvest Group Ltd and Bidvest companies. We reserve the right to contact you at any time regarding any problems or questions and to notify you of changes to this Privacy Policy, or to other policies or terms that affect you and your use of the website and mobile app, and to share your information in order to enforce our policies and terms governing the website and mobile app.

The personally identifiable information we collect about you is stored in limited access servers. We maintain safeguards to protect the security, integrity, and privacy of these servers and of your personally identifiable information. We will retain information and details of any third party to whom it is disclosed for one year after it is last used, and will destroy obsolete information.

You may review and update the personally identifiable information you provide to us as part of the registration process by accessing your registration information.

If you have any questions, comments or concerns about this Privacy Policy, you may contact us at info@bidvestbank.co.za