Promotion of Access to Information (PAIA)

The Bidvest Bank Holdings Limited promotion of access to information manual has been compiled in compliance with the provisions of the PAIA Act (No. 2 of 2000) and lists the records in the possession of:

  • Bidvest Bank Limited - Reg. No. 2000/006478/06
  • Bidvest Bank Holdings Limited - Reg. No. 2000/006449/06

Contact information

Managing Director
P O Box 185

11th Floor
Rennie House
19 Ameshoff Street

Telephone: 011 407 3000
Telefax: 011 407 2117 

Guide to the Act

In terms of section 10 of the Act, Human Rights Commission has produced a guide to the Act.  The Commission may be contacted at any of the following:


Postal address: Private Bag 2700, Houghton 2041

Telephone: 011 484 8300


Records of the companies are available in accordance with the following legislation:

  • Companies Act
  • Trade Marks Act
  • Income Tax Act
  • Unemployment Insurance Act
  • Value Added Tax Act
  • Compensation for Occupational Diseases and Injuries Act
  • Basic Conditions of Employment Act
  • Employment Equity Act
  • Skills Development Levies Act
  • Banks Act
  • Financial Intelligence Centre Act
  • Prevention of Organised Crime Act
  • Financial Advisory and Intermediary Services Act
  • National Credit Act
  • Home Loan and Mortgage Disclosure Act

Request for Access to Records

A request for access to records of either company must be in the prescribed form and contain the following information:

  • Particulars of the requester, including a postal address or fax number in the Republic
  • Particulars of the records requested
  • Particulars of the right to be protected or exercised
  • An explanation of why the record is required
  • Proof of the capacity of the requester, if the request is made on behalf of some other person


  • The prescribed fee will be charged for every request for access to records.
  • The prescribed fees for copying and access (determined in accordance with the time necessary to prepare the records) will be charged.

List of records

The companies have the following records: 

Company secretarial 

  • Company statutes
  • Registers
  • Minutes of meetings
  • Statutory returns
  • Share certificates
  • Trading licences and trademark certificates

Bidvest Bank Limited has the following records:

Internal audit and compliance

  • Timetables and plans
  • Working papers and reports
  • Compliance manual


  • Investigation files and reports
  • Insurance claim files


  • Client information and agreements
  • Supplier agreements
  • Security documents
  • Policies and operating procedures
  • Reports and supporting documents
  • Products and services information

Information technology

  • System documentation and manuals
  • Minutes of meetings
  • Project, disaster recovery and implementation plans


  • Intranet
  • Correspondence with internal and external parties


  • Financial statements
  • Monthly pack and trial balances
  • Ledgers
  • Budgets and forecasts
  • Reports and returns
  • Bank account records
  • Copy invoices, statements and credit notes
  • Income Tax Files
  • Journals
  • Creditors statements & invoices
  • Reconciliations

Human Resources

  • Policies and procedures
  • Employee information
  • Personnel files
  • Agreements
  • Forms and applications
  • Standard letters and notices
  • Workplace and Joint Consultative fora records
  • Benefit arrangement rules and records


  • Various committees’ terms of reference and records
  • Documents taken over from Ons Eerste Volksbank