Privacy Policy

The Bank is sensitive to the private nature of information you provide to us. When you use the website and/or mobile app you may be providing the Bank with your personally identifiable information, such as name, company details, address and e-mail address. Protecting your personal information is important to us. To do so, Bidvest Bank adheres to the Protection of Personal Information Act 4 of 2013 (POPIA).

We may use your personally identifiable information as defined in POPIA, including website usage information:

To enable us to provide the products or services in terms of your application;
As the law permits/requires from time to time;
To improve your experience on the website and/or the mobile app;
To improve and develop new products, features and services;
For market research and statistical analysis;
To provide marketing with aggregate information about our user base and usage patterns;
For sharing with service providers with which we engage to process information on our behalf; The bank will verify your personal information against approved third party sources in terms of the Financial Intelligence Centre Act 38 of 2001.
For fraud prevention and detection, intellectual property infringements, or any other activity that is illegal or may expose the Bank to legal liability;
To communicate with you in direct marketing of goods and services offered by the Bank, and/or the Bidvest Group which we believe may be of interest to you (including but not limited to communication regarding products and services, promotional campaigns, sales promotions, newsletters, events, contests, offers, competitions, and surveys)
If you do not want to receive such communication from the Bank, you may Opt Out on the Bank’s website, and
To notify you about important changes/updates to the features, operations or terms of products and services.

All customers have the right to:

Request access to the personal information which the Bank has about them in accordance with the Bank’s Access to Information Manual, available on the Bank’s website;
Right to correction, deletion or destruction of personal information, subject to the Banks right as required by law to retention of certain personal information for a prescribed period;
Right to object on reasonable grounds to the processing of their personal information;
Right to withdraw consent initially provided to process their personal information, subject to rejection of such request where the law permits or requires such processing and;
The right to file a complaint with the Bank or any regulator with jurisdiction about an alleged contravention of the protection of their personal information.

By using the website and mobile app you agree that we may disclose your information in connection with/pursuant to merger or consolidation activities of The Bidvest Group Ltd and any Bidvest companies, or the sale of any assets of The Bidvest Group Ltd and Bidvest companies. We reserve the right to contact you regarding changes to this Privacy Policy, to other Bidvest bank policies or terms that affect you and your use of the website and mobile app.

The personally identifiable information we collect about you is subject to limited access on Bidvest Bank’s secure servers. We maintain safeguards to protect the security, integrity, and privacy of these servers and of your personally identifiable information. We will retain all personal information as legally required, and will destroy obsolete information.

You may review and update the personally identifiable information you provide on your registration page.

For any queries about this Privacy Policy, you may contact us at ccc@bidvestbank.co.za

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